Testimonials

“Walt’s is the go-to garage for almost my entire extended family. They are without a doubt the most honest, reliable and resourceful team of automotive professionals I’ve ever relied upon. They kept my drive-it-into-the-ground sedan running (and affordably) much longer than I thought was possible, and have always given me great advice about how to care for our family’s two vehicles. Now that the drive-it-into-the-ground sedan has finally died, they’ll be my go-to garage with the vehicle I just bought as a replacement. Give them a try — you’ll be glad you did!”

“I was referred to Walt’s by a person I met a only once. My van had set unrepaired for months because I could not get a straight explanation on cost and payment. When I called and spoke to Claude he was honest and explained my warranty trouble and what he thought might be my problem. Then he told me what he could do for me. When I got that money together my Van was fixed and back on the road with more work done and a lot less money spent. This business will not take you for a ride it will give you your ride back”

“It’s the only place that I will take my SUV and my Kids” small, foreign cars, for any work, I have trusted them for over 20 years and they’ve always done right by me. Now we have my son’s ‘10 Audi A4 we took there for a bunch of issues, because of course it would have issues, it’s an Audi and we bought it from a private seller..I don’t think I’ll do that again unless I have them checked thoroughly first (He just got it, too, his first car) . they fixed it all today, and kept in good communication throughout the day. Some say they’re pricey, but I don’t think so, We’ve paid the same, or even more, at another shop, for my our truck and I didn’t trust that shop as I never been, so IF they do happen to be a few dollars more for the same work, the integrity and communication skills are worth every penny, and them some! I’ve also had them detail my car a long time ago, it looked brand new when I picked it up, and it was filthy. These people really care about their customers and take pride in their work. If something doesn’t need done yet, but will in the future, they don’t play games like other places, they tell you that they recommend you fix it, but down the road would be ok, or if it’s urgently needed, to fix it now. That’s my favorite part. I’m always treated with respect, like they value my business, and the girl in the office that’s been there for years is so nice, no matter how busy she is, and always listens carefully when you drop off.. thanks for the continued professionalism..and always taking care of us so well. Walts makes the experience pleasurable and worry free, and I trust my kid’s safety on the road after bad wheel bearings. What more could I ask for?”

“Been Bringing My Vehicles to Walt’s since 1991. They always fix whatever is wrong, and don’t try to sell Me work I don’t need. Great bunch of Mechanics, & the Office Staff are Friendly and efficient as well. Plus; both Ladies in Office are ” Cute ” too.”

“I recently bought a certified pre-owned vehicle from a dealership out of town, but the finish was dull and it had its share of nicks and scuffs. Larry and the team at Walts made it look like it just rolled out of a showroom. Highly recommend.”

“The owner takes his business seriously. I can respect that as a person who runs a business. It’s good to see people take pride and ownership in their business and not the bottom line.”

“I started using Walt’s a couple of years ago after they were recommended by a family member. Every time I call, they always get me in that same day. Definitely great service and great people!”

“The professionals at Walt’s have been taking care of our cars for about 10 years. There are few businesses that demonstrate the high level of customer focus, professionism, expertise, honesty and friendliness. From the person who answers the phone, to the person who cleans my car at the end of the service they function as a team whose main concern is to do an excellent job, take care of whatever our needs are in a timely manner and always at a fair price. Would highly recommend Walt’s to anyone.”

“I cannot say enough good things about the service and quality I expereinced at Walts auto. They were told me it would be 10 days, and it was 6. When I picked my car up, It was immaculate inside and out, even though I only got it repaired. The work they did was impeciable. They loaner vehicle I got was great! I would reccomend Walts to everyone, and anyone. I will never even think about bringing my vehicle anywhere else. Thank you to Larry & CJ and the entire staff at Walts. – Mike Williams AKA Spills”

“I got a interior detailing last week and they did a great job, They took the stains on my upholsterer. Thank you so much. Great quality work.”

“A huge thank you for saving my jeep so I could get back to Boston! I cannot believe that I was able to get a new drive shaft on a Friday afternoon at 4:30 p.m. AMAZING!! Thank you so much for helping me out. I wish you would expand and come to Boston. I know who to call when I am having car issues while home in Syracuse. Thanks again!”

“Dear Walt and all ‘the Guys’, I can’t believe how great my 10 year old van looks after you all worked so hard to restore it! You are truly automotive “nip and tuck” magicians. Let’s plan to do it again on the van’s 20th anniversary. Thank you so much.”

“Walt-CJ-Dave and Crew

Thank you for your service and help with our car. Indeed it was and is appreciated. Good health-peace”

“Walt-Dave & Crew Thank you so very much for taking such good care of us. I appreciate the ride that was offered to Mary. We rely on the car as we are a one car household, and it is wonderful that you are so competent. We are treated so special.”

“On Wed., March 29 I experienced car trouble around the corner from your service center. I drove to “Walt’s” and asked the manager to look at my car which he did, very willingly. He took his time and fixed my car so that I could drive it home. He would not take money for his services. I don’t remember the names of the 2 men who helped me, but wanted you to know how much I appreciated their patience and helpfulness.”

“C.J.,

I would like to truly thank you, and all the staff @ Walt’s for doing an absolute amazing job on repairing my husband’s GMC Sierra, and working so great with us. His truck looks wonderful, and we can’t be more appreciative of all you did for us, and how quickly the repairs were done.

We’re completely satisfied with how efficient you all were, and look forward to continuing business with you.”

“We are from Ottawa Canada and were on our way to West Virginia. We had a problem with our wheel bearings and were calling ahead to Syracuse to try to get someone to fit us in. Walt’s was the only place in town that agreed to take us and when we got there it was clear that they didn’t do it because they were short of work. The place was packed. Surprisingly, not only did they fit us in, but they took a look at our van right away. Super impressed with how they did the testing to diagnose and confirm the problem. Everybody, from the mechanics to the desk staff, was sincerely friendly and the place was extremely service-oriented. They obviously took pride in their level of service and customer satisfaction. In the end they were able to make the repair in a little over an hour and at a very decent price. Thank you to all the folks there!

I really wish I lived closer to Syracuse so I could take my car problems to Walt’s. As it stands, I am even considering driving the 3 and a half hours when I have a major car repair just so that I can go to a place that I can trust and that provides that level of service. If you live close to Syracuse you probably already know of this place, but if you don’t, I obviously highly recommend it.

PS The BBQ place (Dino BBQ) across the street is a fantastic place to wait for your car to be fixed as well! Given the great service at Walts and the great food at Dino’s we felt we had the best possible outcome of a bad situation!”

“Had a wonderful experience with them they’re very honest very knowledgeable and very reasonable. My SU daughter had her oil light warning flash on even after getting an oil change at some weird place. I live in Pittsburgh and am mechanically inclined. I called around and asked the right people to recommend an excellent shop that would see my daughters car the same day. WALTS was highly recommended and yes! was quick to find the problem which was the oil pressure sensor (I had suspected this) Walts changed the sensor, oil and filter at a fair cost…problem sloved! daughter drives home safely for Thanksgiving. Thank you again Walts.”

“Not much to say about Walt’s but what I do have to say is positive. Got my inspection done here. Called to check availability and they made time for me that very day. Service was quick and staff members were courteous. I got my inspection done at a fair price and didn’t have to wait around all day to have it done. No complaints here! I’d go back for other car services if I needed them.”

“Walt’s has to be one of the best automotive shops in CNY. Every time I have called to make an appointment they are always so friendly and accommodating. They are able to get to the vehicle quickly and are always fair!”