Testimonials
“Walt’s is the go-to garage for almost my entire extended family. They are without a doubt the most honest, reliable and resourceful team of automotive professionals I’ve ever relied upon. They kept my drive-it-into-the-ground sedan running (and affordably) much longer than I thought was possible, and have always given me great advice about how to care for our family’s two vehicles. Now that the drive-it-into-the-ground sedan has finally died, they’ll be my go-to garage with the vehicle I just bought as a replacement. Give them a try — you’ll be glad you did!”
Sean M.
“I was referred to Walt’s by a person I met a only once. My van had set unrepaired for months because I could not get a straight explanation on cost and payment. When I called and spoke to Claude he was honest and explained my warranty trouble and what he thought might be my problem. Then he told me what he could do for me. When I got that money together my Van was fixed and back on the road with more work done and a lot less money spent. This business will not take you for a ride it will give you your ride back”
Elaine R.
“It’s the only place that I will take my SUV and my Kids” small, foreign cars, for any work, I have trusted them for over 20 years and they’ve always done right by me. Now we have my son’s ‘10 Audi A4 we took there for a bunch of issues, because of course it would have issues, it’s an Audi and we bought it from a private seller..I don’t think I’ll do that again unless I have them checked thoroughly first (He just got it, too, his first car) . they fixed it all today, and kept in good communication throughout the day. Some say they’re pricey, but I don’t think so, We’ve paid the same, or even more, at another shop, for my our truck and I didn’t trust that shop as I never been, so IF they do happen to be a few dollars more for the same work, the integrity and communication skills are worth every penny, and them some! I’ve also had them detail my car a long time ago, it looked brand new when I picked it up, and it was filthy. These people really care about their customers and take pride in their work. If something doesn’t need done yet, but will in the future, they don’t play games like other places, they tell you that they recommend you fix it, but down the road would be ok, or if it’s urgently needed, to fix it now. That’s my favorite part. I’m always treated with respect, like they value my business, and the girl in the office that’s been there for years is so nice, no matter how busy she is, and always listens carefully when you drop off.. thanks for the continued professionalism..and always taking care of us so well. Walts makes the experience pleasurable and worry free, and I trust my kid’s safety on the road after bad wheel bearings. What more could I ask for?”
Ashley S.
“Been Bringing My Vehicles to Walt’s since 1991. They always fix whatever is wrong, and don’t try to sell Me work I don’t need. Great bunch of Mechanics, & the Office Staff are Friendly and efficient as well. Plus; both Ladies in Office are ” Cute ” too.”
Michael A.
“I recently bought a certified pre-owned vehicle from a dealership out of town, but the finish was dull and it had its share of nicks and scuffs. Larry and the team at Walts made it look like it just rolled out of a showroom. Highly recommend.”
Thomas C.
“The owner takes his business seriously. I can respect that as a person who runs a business. It’s good to see people take pride and ownership in their business and not the bottom line.”
Josh C.
“I started using Walt’s a couple of years ago after they were recommended by a family member. Every time I call, they always get me in that same day. Definitely great service and great people!”
Sarah C.
“The professionals at Walt’s have been taking care of our cars for about 10 years. There are few businesses that demonstrate the high level of customer focus, professionism, expertise, honesty and friendliness. From the person who answers the phone, to the person who cleans my car at the end of the service they function as a team whose main concern is to do an excellent job, take care of whatever our needs are in a timely manner and always at a fair price. Would highly recommend Walt’s to anyone.”
Katie D.
“I cannot say enough good things about the service and quality I expereinced at Walts auto. They were told me it would be 10 days, and it was 6. When I picked my car up, It was immaculate inside and out, even though I only got it repaired. The work they did was impeciable. They loaner vehicle I got was great! I would reccomend Walts to everyone, and anyone. I will never even think about bringing my vehicle anywhere else. Thank you to Larry & CJ and the entire staff at Walts. – Mike Williams AKA Spills”
Miachel W.
“I got a interior detailing last week and they did a great job, They took the stains on my upholsterer. Thank you so much. Great quality work.”
Diane L D.
“A huge thank you for saving my jeep so I could get back to Boston! I cannot believe that I was able to get a new drive shaft on a Friday afternoon at 4:30 p.m. AMAZING!! Thank you so much for helping me out. I wish you would expand and come to Boston. I know who to call when I am having car issues while home in Syracuse. Thanks again!”
Jackie
“Dear Walt and all ‘the Guys’,
I can’t believe how great my 10 year old van looks after you all worked so hard to restore it! You are truly automotive “nip and tuck” magicians. Let’s plan to do it again on the van’s 20th anniversary. Thank you so much.”
Mary Beth
“Walt-CJ-Dave and Crew
Thank you for your service and help with our car. Indeed it was and is appreciated. Good health-peace”
Thank you for your service and help with our car. Indeed it was and is appreciated. Good health-peace”
Mary & Joe
“Walt-Dave & Crew
Thank you so very much for taking such good care of us. I appreciate the ride that was offered to Mary. We rely on the car as we are a one car household, and it is wonderful that you are so competent. We are treated so special.”
Mary & Joe
“On Wed., March 29 I experienced car trouble around the corner from your service center. I drove to “Walt’s” and asked the manager to look at my car which he did, very willingly. He took his time and fixed my car so that I could drive it home. He would not take money for his services. I don’t remember the names of the 2 men who helped me, but wanted you to know how much I appreciated their patience and helpfulness.”
Jane, Utica, NY
“C.J.,
I would like to truly thank you, and all the staff @ Walt’s for doing an absolute amazing job on repairing my husband’s GMC Sierra, and working so great with us. His truck looks wonderful, and we can’t be more appreciative of all you did for us, and how quickly the repairs were done.
We’re completely satisfied with how efficient you all were, and look forward to continuing business with you.”
I would like to truly thank you, and all the staff @ Walt’s for doing an absolute amazing job on repairing my husband’s GMC Sierra, and working so great with us. His truck looks wonderful, and we can’t be more appreciative of all you did for us, and how quickly the repairs were done.
We’re completely satisfied with how efficient you all were, and look forward to continuing business with you.”
Ginny & Lenny Paradise
“We are from Ottawa Canada and were on our way to West Virginia. We had a problem with our wheel bearings and were calling ahead to Syracuse to try to get someone to fit us in. Walt’s was the only place in town that agreed to take us and when we got there it was clear that they didn’t do it because they were short of work. The place was packed. Surprisingly, not only did they fit us in, but they took a look at our van right away. Super impressed with how they did the testing to diagnose and confirm the problem. Everybody, from the mechanics to the desk staff, was sincerely friendly and the place was extremely service-oriented. They obviously took pride in their level of service and customer satisfaction. In the end they were able to make the repair in a little over an hour and at a very decent price. Thank you to all the folks there!
I really wish I lived closer to Syracuse so I could take my car problems to Walt’s. As it stands, I am even considering driving the 3 and a half hours when I have a major car repair just so that I can go to a place that I can trust and that provides that level of service. If you live close to Syracuse you probably already know of this place, but if you don’t, I obviously highly recommend it.
PS The BBQ place (Dino BBQ) across the street is a fantastic place to wait for your car to be fixed as well! Given the great service at Walts and the great food at Dino’s we felt we had the best possible outcome of a bad situation!”
I really wish I lived closer to Syracuse so I could take my car problems to Walt’s. As it stands, I am even considering driving the 3 and a half hours when I have a major car repair just so that I can go to a place that I can trust and that provides that level of service. If you live close to Syracuse you probably already know of this place, but if you don’t, I obviously highly recommend it.
PS The BBQ place (Dino BBQ) across the street is a fantastic place to wait for your car to be fixed as well! Given the great service at Walts and the great food at Dino’s we felt we had the best possible outcome of a bad situation!”
Mike Keith
“Had a wonderful experience with them they’re very honest very knowledgeable and very reasonable. My SU daughter had her oil light warning flash on even after getting an oil change at some weird place. I live in Pittsburgh and am mechanically inclined. I called around and asked the right people to recommend an excellent shop that would see my daughters car the same day. WALTS was highly recommended and yes! was quick to find the problem which was the oil pressure sensor (I had suspected this) Walts changed the sensor, oil and filter at a fair cost…problem sloved! daughter drives home safely for Thanksgiving. Thank you again Walts.”
Christopher Gonzalez
“Not much to say about Walt’s but what I do have to say is positive. Got my inspection done here. Called to check availability and they made time for me that very day. Service was quick and staff members were courteous. I got my inspection done at a fair price and didn’t have to wait around all day to have it done. No complaints here! I’d go back for other car services if I needed them.”
Donald Moore M.D.
“Walt’s has to be one of the best automotive shops in CNY. Every time I have called to make an appointment they are always so friendly and accommodating. They are able to get to the vehicle quickly and are always fair!”
Ryan Pyland
“Family owned mechanic shop, one of the best body shops in CNY and able to handle classic and foreign car problems.”
Andy R.
“Great shop with professionals, who are honest and fix/maintain your vehicle correctly. I highly recommend this mechanic shop, you cant go wrong with these guys!”
Matthew M.
“Excellent friendly service! Took my car in immediately after my accident. Offered me a rental car on the spot. 100% recommend!!!”
Peter G.
“I was born into the car business and for the past 50 plus years I have been involved in Sales and Service so this review is a professional opinion as well as a personal one. Walt’s Auto Service is the place to go when you are worried about getting top quality work at the MOST fair price anywhere in Central New York. You CAN trust this place to fix it right and charge you fairly for their services. In this world of uncertainty surrounding Auto Repair make no mistake, Walt’s will treat you right.”
William H.
“I cannot recommend this shop highly enough! I first came here for last year’s inspection because it was close to work and unfortunately have had a string of car issues since (no fault of theirs – brakes, routine maintenance, multiple screws in my tires -_-). They always get my car done on time, with or without appt, at a fair price, and most importantly as a young woman talking about cars, treat me with respect. Getting work done on my car has never been so convenient!”
Aubrey C.
“We came to syracuse to drop my vehicle off. My husband picked me up but on the way got a bolt in the side wall of his Tire and it of course went,flat. Walt’s automotive took us right in and took care,of us immediately. In my short time there I observed cleanliness courtesy and very good pricing. We are grateful to Walt’s. Thank you so much.”
Michele C.
“From Canada, was visiting Syracuse, had some smoke coming from the hood of my car. Went first thing at 8 am on a Monday morning when they opened. Not only did they see the car within 15 minutes, they checked it, and said it was a minor issue and didn’t even charge us a penny! Excellent, fast, and courteous service. Thank you!”
Prashant N.
“Took my car in for the first time today and I will definitely be coming back for any and all future auto repair/servicing needs! Everyone I spoke to was extremely friendly and helpful. They did great work on my car and the price was amazing. They’re extremely upfront and honest and will give you the absolute best price they can. I can’t recommend them enough. Thank you so much to everyone at Walt’s. You guys are the best!”
Charlie
“We were on a 3 hour drive, stopped in the middle for lunch in Syracuse, and the car wouldn’t start again after. We walked the block over to Walt’s and they sent someone out with us to jump our car. While we waited (not long at all) they were nice and helpful. If I’m ever back in the area, I would not hesitate to get work done here. Thanks!”
Summer S.
“Had a wonderful experience with them they’re very honest very knowledgeable and very reasonable. My SU daughter had her oil light warning flash on even after getting an oil change at some weird place. I live in Pittsburgh and am mechanically inclined. I called around and asked the right people to recommend an excellent shop that would see my daughters car the same day. WALTS was highly recommended and yes! was quick to find the problem which was the oil pressure sensor (I had suspected this) Walts changed the sensor, oil and filter at a fair cost…problem sloved! daughter drives home safely for Thanksgiving. Thank you again Walts.”
Christopher G.
“We are from Ottawa Canada and were on our way to West Virginia. We had a problem with our wheel bearings and were calling ahead to Syracuse to try to get someone to fit us in. Walt’s was the only place in town that agreed to take us and when we got there it was clear that they didn’t do it because they were short of work. The place was packed. Surprisingly, not only did they fit us in, but they took a look at our van right away. Super impressed with how they did the testing to diagnose and confirm the problem. Everybody, from the mechanics to the desk staff, was sincerely friendly and the place was extremely service-oriented. They obviously took pride in their level of service and customer satisfaction. In the end they were able to make the repair in a little over an hour and at a very decent price. Thank you to all the folks there! I really wish I lived closer to Syracuse so I could take my car problems to Walt’s. As it stands, I am even considering driving the 3 and a half hours when I have a major car repair just so that I can go to a place that I can trust and that provides that level of service. If you live close to Syracuse you probably already know of this place, but if you don’t, I obviously highly recommend it. PS The BBQ place (Dino BBQ) across the street is a fantastic place to wait for your car to be fixed as well! Given the great service at Walts and the great food at Dino’s we felt we had the best possible outcome of a bad situation!”
Mike K.
“To: Walt, Dave, CJ, and EVERYONE who worked on the dreaded Black Jeep
I know the repair was a huge undertaking with many resources used. I was very impressed with your expertise, professionalism, and that you didn’t give up on me! Thanks again.”
Rachel
“Thank you for the excellent job all of you did repairing our jeep on July 18-19 last week. I have prayed that the Lord will bless each of you 1000 fold for the kindness and generosity of spirit you showed us. Everyone was courteous, friendly, and efficient. Your business is an excellent asset to the Syracuse area. We will try to “pay it forward” for the wonderful way you helped 2 strangers in your city. May you each be blessed each time your kindness is paid forward…thank you for a job well done.”
Ed & Beth
“To Everyone at Walt’s,
Thank you o much for helping me out! It can be scary buying your first car, and having it looked over by you really helped put me at ease with my decision. Thanks again!”
Thank you o much for helping me out! It can be scary buying your first car, and having it looked over by you really helped put me at ease with my decision. Thanks again!”
Brigid (proud owner of an ’05 Hyundai Sonata)
“Dear Walt,
A million thanks for the work you did on my car. I don’t know of another place like Walt’s Auto. You sure have the best working for you! My car looks and runs like new. What a mess I was in. You performed a miracle in a week. Thanks again & again.”
A million thanks for the work you did on my car. I don’t know of another place like Walt’s Auto. You sure have the best working for you! My car looks and runs like new. What a mess I was in. You performed a miracle in a week. Thanks again & again.”
Janice
“Walt,
What an uplifting experience it was to have the car serviced this week. Your sons and staff were so accommodating and professional. Thank you for all your consideration.”
What an uplifting experience it was to have the car serviced this week. Your sons and staff were so accommodating and professional. Thank you for all your consideration.”
Mary & Joe
“Walt’s was great! I was from out of town, with no appointment they looked at my car, gave me advice and a fair price. They didn’t try to give me a long list of problems, just noted something that needed to be done but not immediately. Highly recommend, very friendly staff as well.”
Maureen Boutin
“They are absolutely the best. They don’t try to talk you into doing work that doesn’t need to be done. They get it right the first time. They sometimes give you little breaks on the bill when you are a repeat customer. The guys and girls are friendly and helpful. I wouldn’t go anywhere else. The best in town, by far.”
Matt Van Ryn
“My entire family have been able to rely on Walt’s for over 20 years! I’m very confident in their mechanics and how honest they evaluate our vehicles. My childrens safety is as important to them as it is to me, and am extremely grateful for the outstanding services they continue to provide us. Peace of mind is garunteed, and in my opinion that is priceless! Huge thanks to Dave and the staff in being there for us, especially when are backs are against the wall!!!!!! 5+ stars”
Jeffrey Terek
“This is the BEST Auto Shop in Syracuse! Fair prices, quality work and within walking distance of 95% of the companies downtown. ”
Sarah Testa
“Thank you so much for the wonderful service that you provided for my belobed Jeep. I know we had a few hiccups along the way but the customer service was incredible. Larry drove my car to my house and called to let me know every detail of my car. I really appreciate it. The staff was friendly & always on my side. Walt’s Automotive is an A++ in my book. Thanks again!”
Megan B.